Account & Data Deletion

1. What Data Is Covered

Submitting an account deletion request for Cargo Carry covers the removal of:

• Player Account Record: Your unique authentication identifier (UID) maintained in our authentication system.
• Linked Play Games Association: The technical link between your Google Play Games identity and the game account.
• Player Profile Metadata: Any cached display name, player identifier, or associated support correspondence.

2. How to Submit a Deletion Request

Because Cargo Carry operates with lightweight static web infrastructure, deletion requests are handled directly by our support team via our verified email pathway.

Manual Email Template

If your device does not have a default email application configured, you can manually compose an email from any mail provider using the following details:

• Recipient: moin20@zohomail.in
• Subject: Cargo Carry - Account and Data Deletion Request
• Body Template:

To: moin20@zohomail.in
Subject: Cargo Carry - Account and Data Deletion Request

Hello Cargo Carry Support Team,

I am requesting the permanent deletion of my Cargo Carry player account and all associated personal data held for the game.

Player Details:
- Player Display Name (as seen in game Settings or Google Play Games): [Your Gamer Name]
- Contact Email Address: [Your Email]
- Approximate Account Creation / Installation Date (if known): [Month / Year]
- Additional Details: [Optional notes]

I understand that this action is permanent and cannot be undone.

Thank you.

3. What Happens After You Submit

1. Acknowledgment: Within 48 to 72 business hours, our support team will acknowledge receipt of your request.
2. Verification: To protect player accounts against unauthorized deletion, we may reply asking you to confirm account ownership (such as verifying your in-game display name or confirming via your registered email address).
3. Server Deletion: Once verified, your player account records and linked authentication tokens will be permanently erased from our authentication servers within 30 days.
4. Completion Notice: You will receive a final confirmation email once the deletion process is completed.

Note: Submitting an email does not automatically delete your account in real-time. Our team reviews and processes each request securely to protect genuine player accounts.

4. Erasing On-Device Local Save Data

Because Cargo Carry stores your coins, garage upgrades, and settings locally on your device (rather than on a remote game server), you can immediately erase all your gameplay data yourself without waiting:

• In-Game Reset: Open Cargo Carry → Tap the Settings gear icon → Tap the red RESET LOCAL PROGRESS button and confirm. All coins, upgrade levels, and delivery records will be wiped immediately.
• Android Settings: Open device Settings → Apps → Cargo Carry → Storage → Clear Data / Clear Storage.
• Uninstall the Game: Removing the Cargo Carry app from your device deletes its local application data sandbox.

5. Retention Exceptions

In rare circumstances, certain minimal transaction or communication logs may be temporarily retained where strictly required by applicable legal obligations, resolving active disputes, or enforcing our terms of service, as permitted by data protection laws. Once such obligations expire, all retained information is securely deleted.

6. Questions?

If you have any questions about our data practices or need help with a deletion request, please contact our developer team at moin20@zohomail.in.